Welcome to the Zig+Star website www.zigandstar.com (together with related properties, the "website"). The following terms of use (“Terms of Use”) govern your use of the website.

By accessing, viewing, or using the content, material, products, or services available on or through the website, you acknowledge that you have read and agree to comply these Terms of Use. 

Information About Us

We operate the website. We are Zig and Star Ltd, a company registered in England and Wales under company number 11907160 and with our registered office at 59 Grove Avenue, London, N10 2A.

When you shop with us (or access information, tools and services available through our apps and websites (our “Websites”), these terms and conditions (“Terms of Service”, “Terms”) apply. They’re important for both of us because they set out what we expect from each other. Terms apply to all users of our Websites, including but not limited to browsers, vendors, customers, merchants and/or contributors of content. You can find more info on the hyperlinked pages throughout these Terms, or by reaching out to our Customer Service Team - we’re always happy to hear from you!

Your Personal Information

Zig+Star owns or has permission to use the intellectual property in its Website and its content. These rights are protected worldwide. All such rights are reserved. 

You are not allowed to use any of our Website content for commercial purposes without our permission.

You’re also not allowed to use our Zig+Star logo, brand or trademark without our permission.

To shop on our Websites you need to:

  • be at least the age of majority 
  • have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
  • be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

You may not use our products for any illegal or unauthorised purpose.

Placing and Order

When you place an order on our Websites, you should receive an acknowledgement email confirming that your order has been received.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these Terms).

All orders are subject to availability and confirmation of the order price. If there is an issue with an order, we’ll get in touch with you using the contact details in your order.

If you want to change your order within a short period of ordering, please Contact Us and we will try to help.

From time to time, we might have to cancel or reject an order, or disable an account - for example, if we think something dodgy is going on with an order or account. If you think we’ve cancelled your order or disabled your account by mistake, please Contact Us

During web sale promotions, high volumes of traffic can be experienced and occasionally orders cannot be fulfilled. In this case you will be notified within 48 hours, and refunded in full within 10 working days.

Prices and Product Descriptions

Every now and then we may make a mistake pricing or describing a product or promotion. If we discover a mistake with anything in your order, we’ll let you know right away and give you the option of reconfirming your order with the correct details, or cancelling it.

If we can’t contact you, we will cancel the order and refund you in full if you have already paid

Returns and Refunds

Check out our full Return, Exchanges and Refunds policy.

You may return full-priced, unused items in original condition up to 21 days after your order is confirmed. Please make sure the shoes are in original unworn condition, and the box is intact!

If the fit is not right, we’ll gladly exchange your purchase for another size or design to the same value or provide you with an online credit 

Items that are on sale, purchased during a promotion, or using online credits and/or gift cards are not able to be exchanged. 

Items purchased on sale, can be returned for a refund or online credit to the same value, excluding shipping.

During sale periods, returns may take up to 10 working days to process.

For Faulty Items or Damaged Goods please see below.

Faulty Items

We are committed to producing products of the highest quality.  However, in the unlikely event that there is a fault with your product please contact us and we will take care of you and manager the returns process.

Promotional Codes

From time to time, we may issue promo codes that you can use to reduce the price of your order, or get a special deal. Remember, it’s up to you to enter the code at checkout!

Each Promo Code has its own terms, which will be made clear when it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).

If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or disable your account.

We can cancel, modify or suspend any Promo Code. We don’t like to do this, but may have to if someone or something is doing something that stops the promotion running fairly and properly  – e.g. fraud, tampering, technical errors or other reasons beyond our control.

Gift Vouchers

If you are the recipient of a Gift Voucher - lucky you! Gift Vouchers can be spent across multiple transactions. Any unused credit on the Gift Vouchers can still be used on your next Zig+Star purchase. 

Gift Vouchers are valid for 1 year from the date of purchase.

Keep your Gift Voucher safe, if it is lost or stolen, we can not issue a replacement or transfer the value to another Voucher.

If you’re gifting someone else a Zig+Star Gift Voucher, make sure you get their email address correct! If you get it wrong and the Gift Voucher is emailed to someone else who uses it, there’s not much we can do. If you haven’t been thanked for your generous gift, give your lucky recipient a nudge as there’s a chance the email may have accidentally ended up in their junk or spam folder

Intellectual Property, Software & Content

Zig+Star owns or has permission to use the intellectual property in its Website and its content. These rights are protected worldwide. All such rights are reserved.

You are not allowed to use any of our Website content for commercial purposes without our permission.

You’re also not allowed to use our Zig+Star logo, brand or trademark without our permission.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on the website that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies or omissions on the website at any time without prior notice.

Disclaimers and Warranties

Except where due to our breach of these Terms of Use or failure to use reasonable skill and care, we make no promises: (i) that the website, Website Content, Products, advice, information or links provided on the website will meet your requirements; (ii) that the website will be uninterrupted, timely, secure or free from error; (iii) that defects in the operation or functionality of any software provided to you as part of the website will be corrected; (iv) regarding the Website Content, advice, information or links provided by any third parties or users; and (v) that the website will be error-free or that any errors will be corrected.

You understand that the technical processing and transmission of any Website Content and User Generated Content may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Please be advised that we do not guarantee that any information sent to or from our website will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to us via the website or the internet, including, for example, personal information such as your name or address. Except where this is due to our breach of these Terms of Use or failure to use reasonable skill and care, Zig+Star assumes no responsibility for: (a) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, any communication; and (b) any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the Internet or the website, including any injury or damage to you or to any person’s computer related to or resulting from use of the website.

Limitation of Liability

Nothing in these Terms of Use of use excludes or limits Zig+Star' liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

If we fail to comply with these Terms of Use, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Use or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Terms of Use. Also, we only supply the website for domestic or private use. You agree not to use the website for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

Links to Other Websites 

The website may contain links or references to other websites outside of our control. Links to other websites may use our website logo or style as a result of a co-branding agreement. These websites may set cookies on your browser and may collect personally identifiable information about you and make use of that data in ways that this website would not. Please be aware that Zig+Star has no control over these websites and that these Terms of Use do not apply to any third party websites. Zig+Star encourages you to read the privacy policies and terms of use linked or referenced in the websites you enter 

Complaints Procedures

If you believe that any content on this website infringes your intellectual property or other rights, please notify Zig+Star by email at help@zigandstar.com with a comprehensive detailed message setting out the following information: (a) your name and the name of your company, if any; (b) your contact information, including your email address; and (c) the nature and substance of your complaint, the specific rights at issue, and your basis for making the complaint, including the content that is objectionable.


We have the right to amend, remove or vary our services and/or any part of the Website (including our Terms) at any time.

These Terms and our dealings with you are subject to law and the exclusive jurisdiction of the courts.

User Generated Content

By giving you the opportunity to feature your content on our social media channels and by responding with the required zig+star hashtag you agree:

- we can use your handle and the content (the “Content”) on our Websites and/or on any of Zig+Star’s social media platforms (including but not limited to Instagram, Facebook, Pinterest and Twitter).

- we can edit, crop, adapt, enhance or modify the Content.

You agree that you:

- have the permission or are the legal guardian of everyone in the Content, or the permission of their legal guardian;

- have the right to grant Zig+Star the above rights; and

- are at least the age of majority.


We will remove the content from all accounts which we control if you (or anyone identifiable in the Content) asks us to.

We cannot control other users of social media actions. Other users can share or make use of the Content once posted - including but not limited to taking a screenshot of and saving an image of the Content to their device, sharing the Content on social media platforms or websites.

If you do not want to grant the permissions set out above then please do not give us consent to use the Content.